Snuggler — Privacy Policy
Last updated: 11 November 2026
Snuggler turns a photo of your pet into a pet drawn in pixel or painted art that you look after. This policy says exactly what happens to that photo, what leaves your phone, and how to make us delete it.
It describes the app as it is actually built. Where something is genuinely a trade-off — like your pet's drawn artwork being stored somewhere anyone with the link could fetch — it says so plainly rather than hiding it in a list.
Who we are
Snuggler is published by Geeky Rocks LLC, a Louisiana limited liability company. For anything in this policy, including deleting your data, write to support@snuggler.games and a person will answer.
We do not ask who you are
There is no account, no sign-up, no password, and no login. We never ask for your name, your email address, your phone number, your date of birth or your location. We do not use advertising identifiers, and we do not track you across other apps or websites.
The one piece of free text we hold is the name you give your pet. It is saved on your phone, and it is also sent to OpenAI as part of writing your pet's dialogue — see "Your pet's chatter" below. Please do not name your pet after yourself or anyone else if you would rather that name did not leave your phone.
What is kept on your phone
- Your pet's name, mood, level and settings. Saved in the app's local storage.
- The photos your pet earns in games. Saved in the app's on-device database.
- A random install id (a string like
9f3c1a7e-…), created the first time you open the app. It is not derived from anything about you or your device, and it is sent only to us, with play events (see below), never to anyone else.
Deleting the app deletes all of this.
What is sent off your phone
The photo you upload
When you make a pet from a photo, that photo is sent to our server, and from there to two companies that do the work we cannot do ourselves:
| Who | What they get | What they do with it |
|---|---|---|
| OpenAI | The photo | Checks it really shows a cat or dog, and is a usable picture |
| SpriteCook | The photo | Draws your pet's artwork (pixel or painted) |
Both are processors acting on our instructions. We do not sell your photo, and we do not use it to train any model of our own.
We keep the original photo on our server so that "Try again" can redraw your pet without asking you to find the picture again, and so a failed drawing can be investigated. It is held in private storage that is not reachable from the internet.
Your pet's drawn artwork is publicly reachable — please read this one
The artwork we draw from your photo — pixel or painted, depending on the pet — is stored in a public cloud bucket, so the app can load them on your phone. Anyone who knows the exact address can fetch them.
The address contains a random identifier (for example u-cat-685a4ae7) that is not published, not listed, not searchable and not linked to you — so in practice it is not findable. But it is not secret, and we would rather tell you than let you assume otherwise.
Your original photo is never in that public bucket. Only the drawn artwork is.
Your pet's chatter
Your pet says things. When our server has a key for it, those lines are written by OpenAI, and the request carries your pet's name, its personality answers (favourite food, favourite spot, a quirk, a fear — all chosen from lists, none of them about you), its current mood, and up to three recent things that happened in the game. No photo goes with it.
This is on by default and there is currently no player-facing switch for it in the app. We would rather say so than imply a control you do not have. If you want it off, write to support@snuggler.games and we will turn it off for your pet; making it a normal setting is on our list.
Photos your pet earns
When our server has a key for it, we send a reference image of your pet to OpenAI to draw a new picture of it after a game. The result is stored on our private server storage so your album can recover it, and on your phone.
This is also on by default, with no player-facing switch in the app today — the same note applies.
The photoreal "Room", if you build one
If you ask for one (Settings → Realistic home → Make it), a picture of your pet is sent through OpenRouter, which routes it to the video model that animates it — today Google's Veo, with Kling as a fallback for a retake. Several short clips of your pet come back and are cut into the room animation.
A few anonymous facts about how you play
So we can see where people get stuck, the app sends a small batch of events — a game started, a game finished, a tip shown — tagged with the random install id. No photos and no names are ever sent with them. Events are capped at 50 per batch, eight properties each, and strings are cut to 60 characters, so nothing large or personal can ride along by accident. They are kept in private storage.
If you would rather not send these, see "Your choices" below.
Who we share with
Only the processors named above:
| Who | When |
|---|---|
| OpenAI | Checking the photo, writing your pet's dialogue, drawing the photos your pet earns |
| SpriteCook | Drawing the artwork from your photo |
| OpenRouter, and through it Google (Veo) and Kling | Only if you build the photoreal Room |
We do not sell personal information. We do not share anything with advertisers, data brokers or analytics networks. There is no third-party advertising SDK in this app.
We may disclose information if the law requires it, and we will tell you unless we are legally forbidden from doing so.
Where it is kept, and for how long
Our server runs on Google Cloud Run in the United States, with storage in the same region. If you are outside the United States, your photo is processed there.
| What | Where | Kept for |
|---|---|---|
| Your uploaded photo | Private cloud storage | Until you ask us to delete it |
| Your pet's drawn artwork | Public cloud storage | Until you ask us to delete it |
| Photos your pet earned | Private cloud storage, and your phone | Until you ask us to delete it |
| Anonymous play events | Private cloud storage | No longer than 12 months |
| Everything else | Your phone only | Until you delete the app |
Your choices, and how to delete everything
- Delete the app. That removes everything held on your phone.
- Delete what is on our server. Write to support@snuggler.games, tell us your pet's name, roughly when you made it and what it looks like (a lookup by description is imperfect, so tell us anything else that helps), and we will find it and delete the original photo, the drawn artwork and any earned photos. We will confirm when it is done. You do not have to give a reason, and you do not need an account to ask.
- Turn off the AI features. There is no player-facing switch for AI dialogue or earned photos today — we are adding one. Until then, write to support@snuggler.games and we will turn them off for your pet.
- Opt out of play events. Write to support@snuggler.games and we will stop keeping them.
Depending on where you live, you may also have the right to ask what we hold, to correct it, to receive a copy, or to object to our using it. Ask at support@snuggler.games. We will not charge you or treat you differently for asking.
Children
Snuggler is not directed at children under 13, and we do not knowingly collect personal information from them. We deliberately collect nothing that directly identifies anyone: there is no account, no contact details and no profile. (A random install id and the photos you choose to upload are described above.)
A photo uploaded to make a pet could contain a person in the background. We do not use photos to identify anyone, and we do not perform face recognition. If you believe a child has sent us something you would like removed, write to support@snuggler.games and we will delete it.
Security
Our API keys never reach your phone — all paid calls run on our server. Private storage is not publicly reachable. The one deliberate exception is the drawn artwork described above.
No system is perfectly secure, and we are a small project. We will tell affected users promptly if we ever learn of a breach involving uploaded photos.
Changes
If we change this policy in a way that matters, we will update the date above and note the change in the app before it takes effect.
Contact
Questions: support@snuggler.games